Mental Health Case Management


Many virtual mental health services struggle with a lack of continuum of care and low patient engagement, resulting in less efficient care given by the providers and worse outcomes for the patients. The stigma of reaching out for mental health services also discourages patients from seeking care in the first place. Additionally, 38% of patients surveyed reported having to wait longer than one week to receive mental health treatment.1 During the new normal of COVID-19 and beyond, patients need an easy way to access mental healthcare, fitting into their personal situations and schedules.

Ignyte’s Mental Health Management (MHM) solution offers patients and providers a system of connected care that is accessible, HIPAA compliant, and encourages patient engagement, even from the privacy of the patient's own home.

The solution provides:

  • Rich Case Management for Mental Health Providers so they can can track, manage, and report on individual patient progress and see trends across all patients within the system. Intuitive charts and reports allow for a unified view of all patient data, enabling providers to make informed decisions about patient care.
  • HIPAA-Compliant Telemedicine andConnected Health capabilities via secure integrations with Microsoft Teams and Amazon Alexa expand the way patients and providers can communicate and interact with the system. It provides an Intuitive Mobile Application for Patients to give patients visibility into their progress, treatments, and wellness assessments. Patients can record their moods using an intuitive check-in form and have access to their entire health record at their fingertips.
  • Data Driven Decision Support Leveraging AI and ML to analyze patient reported outcomes (PROs) and take action for potentially at-risk patients.
  • Trusted EHR Integration to enable seamless, secure, two-way integration with external EHRs on the HL7 standard.

Key Features & Functionality

  • End-to-end integrated patient management to improve efficacy of care and patient outcomes.
  • Fully mobile accessible - to enable Patients to interact in MHM whenever and wherever through their mobile devices. All patient health history is available to view at their fingertips.
  • Daily patient progress tracking - to enable Providers see the progress their patients are making – and can intervene at a moment's notice.
  • In-person and Telemedicine appointments (through Microsoft Teams) to provide flexible care options reach more patients and enable them to receive care in the way they are most comfortable with.
  • Integrate with electronic health records (EHRs) on the Health Level 7 (HL7) standard so all patient care information is accessible in one place within MHM as well as shareable to other enterprise health systems.
  • AI/ML enabled Clinical Decision Support so Providers are alerted when patient wellness metrics pass defined thresholds, enabling immediate actions / interventions.
  • Built using Industry-Leading, HIPAA-compliant cloud platforms (Appian, MS Teams, Amazon Alexa) so Patient data is safe and secure in transit and at rest.

Benefits & Business Impact

This solution enables health care providers, care managers, and public health agencies to rapidly deploy a powerful and tailored mental health and patient engagement solution to their stakeholder communities. It avoids technical debt by supporting enterprise grade standards driven integrations with leading electronic health records, and remaining highly configurable to meet an individual organization's needs.

 2022 Appian Public Sector Partner Solutions Cup Winner
This award recognizes the winning solution from our annual Public Sector Partner Solutions Cup competition