TCS' Pharmacovigilance Triaging app automates the Signal Intake process optimizing the manual effort and reducing error in the process through use of TCS’ Text and Email Classification approach providing a solution to challenge of using Natural Language and unstructured data in a case management system for decision making. Life Science organizations regularly have to deal with multiple sources of signal data which have to be tracked, analyzed and responded to minimize the risks for their products. Pharmacovigilance triaging processes are usually manual, handled by back offices, with minimal integrations and prone to human errors with added complexity of dealing with long text and emails related to the signal. TCS' Pharmacovigilance Triaging app helps automate and optimize the signal intake process by leveraging Appian as a system for capture of the Signal data from different sources and easy integration to back-end Signal Data Repository. The app uses the TCS Email and Text Classification approach which uses the latest improvements in the Machine Learning and Natural Language processing to process text and automate case assignment.
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