Salamat

Overview

 1. Operational Inefficiency
Challenge: Manual processes and disconnected systems cause delays and resource waste.

 Solution: Automates scheduling, admissions, discharges, and reporting—boosting efficiency and reducing admin load.

 2. Patient Experience Gaps
Challenge: Long wait times and poor communication impact satisfaction.

 Solution: Streamlines workflows and offers real-time updates to enhance the patient journey and communication.

3. Data Fragmentation
Challenge: Patient data is scattered across departments.

 Solution: Centralizes information into a unified view for better clinical and operational decisions.

️ 4. Compliance & Risk Exposure
Challenge: Failing to meet regulatory standards can lead to penalties.

 Solution: Ensures compliance with healthcare regulations (e.g., HIPAA, MOH) through secure and auditable processes.

 5. Revenue Leakage
Challenge: Missed or delayed billing reduces revenue.

 Solution: Improves charge capture and accelerates claims with integrated billing.

 6. Poor Resource Allocation
Challenge: Difficulty in managing staff, beds, and equipment effectively.

 Solution: Real-time dashboards enable smarter allocation and utilization of resources.

Key Features & Functionality

 Salamat – Redefining the Patient Journey with Intelligence & Automation
Salamat is United Delta’s cutting-edge Patient Management System, purpose-built to streamline and automate the entire patient journey—from the moment a patient enters a medical facility to the completion of their care.
 Powered by the robust Appian platform, Salamat is designed to boost operational efficiency, improve clinical outcomes, and elevate the overall patient experience in modern healthcare environments.

 Key Capabilities Include:

•  Patient Registration & Onboarding
•  Appointment Scheduling & Queue Management
•  Electronic Medical Records (EMR)
•  Patient Billing & Insurance Processing
•  AI-Powered Diagnosis & Decision Support
• Customized Treatment Plans
• ️ AI-Powered Risk Assessment & Alerts
•  Business Intelligence & Reporting
•  Patient Engagement & Feedback Analysis

Salamat is fully scalable, deployable on-cloud or on-premise, and seamlessly integrates with existing hospital systems—making it a future-ready solution for healthcare institutions aiming to digitize and modernize their operations. 

 1. Increased Operational Efficiency
Impact: Automates routine tasks, streamlines workflows, and reduces manual errors.

Benefit: Teams focus on strategic work, not admin headaches.

 2. Improved Profitability
Impact: Better cost control, optimized resource use, and reduced waste.

Benefit: Higher margins and healthier bottom lines.

 3. Real-Time Visibility & Insights
Impact: Centralizes data across departments with dashboards and analytics.

Benefit: Faster, smarter decision-making powered by data.

4. Cross-Department Collaboration
Impact: Breaks down silos between teams like sales, finance, HR, and operations.

Benefit: Unified workflows = better coordination and speed.

️ 5. Regulatory Compliance & Risk Reduction
Impact: Standardizes processes and maintains audit trails.

Benefit: Reduces legal risk and ensures consistent governance.

 6. Enhanced Customer & Stakeholder Experience
Impact: Timely delivery, better service tracking, and streamlined support.

Benefit: Happier customers, stronger reputation.

 7. Scalable Growth Enablement
Impact: Systems and processes grow with your business, not against it.

Benefit: Enables sustainable expansion without operational chaos