SFTP Smart Services

Hi,

An FYI....

Using v2.3.0 and just had upgrade to Appian 23.1 then a process model with a node using receive file over SFTP smart service configured as an MNI node failed.

The node would correctly sftp the first in the batch of files and the MNI creates instances for all the files in the batch, however all but the first instance are not started.

The issue was resolved by deleting the smart service node from the process model and recreating it using the palette and then reconfiguring.

All now seems OK

Also we have tested the conection to the new customer ftp version in Filezilla and it works, the problem is in Appian.

Hi afiyahamziyas,

Yes, we have the latest version of the plugin.

We have tested it with an old customer ftp version and it works, but with the new customer ftp version it doesnt.

The main difference between that versions is that with the new ftp version, only the comunications with TLS 1.2 or higher are supported, so, supports the plugin TLS 1.2 or higher?

Thanks in advance.

Hi, we're using

• Receive File Over SFTP (Basic Credentials)

And having the error : 

  * Error creating the local file or directory /see application server log for more details. Error Message: User does Not Have Rights to Perform this Operation

When trying with system  admin user, it works fine. But with ordinary user it does'nt.

The ordinary user is included in the security of the process model object.

Is there a way to do two factor authentication for SFTP via this smart service?

Hi Team,

We have an issue in SFTP send file over SFTP smart service, we are able to configure the service to send the files from Appian to other system. The connection is successful too but unfortunately we are not getting any error or failure notification process is getting completed with no errors. The other system is not receiving the files what we are generating. Can someone please help us in this scenario. Any suggestions what steps need to follow regarding this to verify every step in process.

+1 same issue when using Receive File Over SFTP (Basic Credentials)  . Credentials are correct , file is present and File path is correct . When we tried Receive File over SFTP then we are getting the below :-

2023-02-02 05:07:51,000 [Appian Work Item - 320402 - execution01 : UnattendedJavaActivityRequest] ERROR com.appiancorp.process.engine.UnattendedJavaActivityRequest - An error occurred while executing activity: id=2121137, classname=com.appian.ps.plugins.sftpsmartservices.ReceiveFileOverSFTP
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: userMsg[error.file_transfer=Error copying the remote file to disk. See application server log for more details. Error Message: error]

Anyone recommendation on how to resolve this ?

Hi All,

We are getting the Error while using Receive File Over SFTP (Basic Credentials)

• Added a parameter "Remote file name” in the Send file over SFTP Smart service.

Hello andrese378,

Have you upgraded the plugin in recent days? Check for the connection in WinSCP tool with the same credentials provided to smart service.

Thanks