SILVIA - Dynamic Case Management

Overview

Our dynamic case management solution allows case managers to design workflows and configure milestones while managing task knowledge and SLAs for the case workers in a true no-code fashion. Case managers do not require Appian designers to modify workflows. They can also reduce the case workers' training efforts using an inbuilt activity knowledge repository. On the other hand case workers can efficiently manage their SLAs using intelligent task assignments and offload mundane tasks to the robotic workforce with a click of a button.

Key Features & Functionality

1. Create and modify workflows
2. Be on top of case workers' SLAs with smart case assignment
3. Reduce case workers' training efforts with inbuilt activity knowledge
4. Combine human and robotic intelligent workforce to offload mundane tasks

Benefits & Business Impact

1. Manage cases across organisational departments
2. Reduce case workers' training efforts
3. Continuously optimise case workflows without the help of the engineering team