Overview
Claims are the most delicate part of the insurance value chain as they represent the moment of truth for insurers and their policyholders, directly affecting customer retention. Claims operations teams are often challenged with juggling multiple systems that contain customer and claims data, slowing the claims process and increasing the possibility for inaccurate decision making, potential fraud or litigation, or losing a customer by not meeting their service expectations. On top of this, most claims are currently notified by phone across the insurance industry. Call centres saturate quickly, especially during surges, creating high operational costs and waiting on hold for customers.
Key Features & Functionality