User Access Management

Efficiently managing access to systems and resources is critical for timely decision making in a clinical trial. The traditional approach of creating access requests via email or a ticket is very burdensome and tedious and leaves room for human errors due to the sheer volume, types and complexity of access requests. – as well as manually adding, deleting, and modifying authorizations. It also results in long cycle times, delays provisioning and de-provisioning, lacks a proper audit trail, and increases the risk of data security breaches.

Pain Points in traditional approach to UAM:

  • Tedious and error-prone process of requesting access via Excel and email.
  • Requester must navigate a detailed study/role-based matrix to generate a request.
  • The study team receives and processes user requests and provide their ‘approval’ via email to the Provisioning Administrator.
  • Cycle time measurement for provisioning and de-provisioning are manual.

Princeton Blue’s User Access Management (UAM) solution takes a different approach. Instead of requesting access to a specific system or application, the user shared his/her role in the study and UAM automatically determines the appropriate access needed based on the study and role. Of course, UAM ensures appropriate approvals are secured before access is granted.

Key Functionality and Features:

This solution uses Appian’s Low-code, Process Automation and Case Management capabilities combined with Blue Prism RPA, to deliver a rich, mobile-ready UAM solution with the following features:

  • End-to-End Automation
    • Complete automation of access request submission, review and approval and provisioning process. This leads to Improved efficiency, less time per request, increased transparency, and better governance.
  • Configurable Role based Access
    • Fully configurable business rules that associate clinical role with access to study data, resulting into Increased business agility, faster response to changing business needs and less burden on IT (saves a development cycle).
  • Collaboration
    • Real-time collaboration on access requests to ensure the right teams have access to the right data at the right time. This process-based collaboration provides an audit trail of who requested, who approved and when access was granted and removed.
  • Interactive Dashboards
    • Role-based dashboard and reports provide insights into current and past access requests. This feature allows you to pick up early signs of process friction and bottlenecks so the UAM process can be continuously improved.