Invalid email is not logged in the log file

roopeshv1 over 7 years ago

We are using custom "FROM" address for triggering email, when we are mentioning valid email address, it triggers the email properly and generates log that email is parsed. But when we try to send email to an invalid email address or just a word(e.g. abc), it still generates log that email is parsed while our expectation is, it should generate an invalid email address log or email is not delivered kind of information. Kindly Suggest

Discussion posts and replies are publicly visible

0 Stacey Wright
Certified Lead Developer
over 7 years ago

We usually validate the email address (at least, the format) before the send email node, to reduce these errors. This is particularly helpful for user-entered email addresses, where we can provide a validation message on their task and prompt them to re-enter the email address as a valid one.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 roopeshv1 over 7 years ago

@staceyw, yes even we do it. Problem here is, logs are not showing when an email is sent to an invalid email address(properly formatted but an invalid one).
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 ChristineH
Certified Lead Developer
over 7 years ago

I am not aware of a way in Appian or the logs to track that, that is really at the level of the SMTP (email server) that you are using. Appian will know if it is successfully sent to the email server, but is then not informed of what happens there. Does that make sense?
Maybe someone here has a solution of a custom service or something that can look at the email server. Or can you look at the logs there?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 vinayakb over 7 years ago

@Roopesh: We had a similar use case and we handled it using exception handler so that the flow does not breaks. The exception handler timer is then routed to another send email node which sends bounced email notification
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 roopeshv1 over 7 years ago

@Vinayak: thanks for your response. In my case, sent email node is working absolutely fine but the receiver is not receiving email, so I just wann to have some kinda log which tells me whether the email is replayed or not.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 roopeshv1 over 7 years ago

@christineh: Thanks for the response. will checlk what can be done at the SMTP level.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel