Appian 17.3 Installation Issue

Hi Cesar,

Please review the following Discussion, where the same issue occurred:
community.appian.com/.../50002

Essentially, please try reapplying the hotfix, and paying special attention to steps 4 and 9 of the following instructions:
1. Stop Appian.
1.1 Shut down the application server.
1.2 Shut down the search server.
1.3 Shutdown all Appian Engines, ensuring that the engines are checkpointed upon shutdown.
2. Back up your existing Appian instance. See Backing Up Your Existing Appian Instance for instructions
3. If you are running JBoss, delete the folder /standalone/tmp/work/jboss.web/default-host/suite(including all subfolders) to clear the application server's JSP cache.
4. Delete the search engine folder /_admin/search-local/search-server.
5. Unzip the contents of the zip archive into your APPIAN_HOME directory.
6. Run the deleteFiles.sh (.bat) script that is now located in your APPIAN_HOME directory.
7. Unzip the contents of the updates.zip archive that is now located in your APPIAN_HOME directory.
8. Delete deleteFiles.sh and updates.zip.
9. Delete the <APPIAN_HOME>/search-server/plugins/appian-elasticsearch-auth directory and its contents.
10. If you are using a Web server, copy the content of /ear/suite.ear to the folder where the Web server is getting the static resources.
11. Start Appian:
11.1 Start the Appian Engines.
11.2 Start the search server.
11.3 Start the application server.

Let me know if the issue still occurs after these steps.

Thanks,
Khalil

Hi Cesar,

Please review the following Discussion, where the same issue occurred:
community.appian.com/.../50002

Essentially, please try reapplying the hotfix, and paying special attention to steps 4 and 9 of the following instructions:
1. Stop Appian.
1.1 Shut down the application server.
1.2 Shut down the search server.
1.3 Shutdown all Appian Engines, ensuring that the engines are checkpointed upon shutdown.
2. Back up your existing Appian instance. See Backing Up Your Existing Appian Instance for instructions
3. If you are running JBoss, delete the folder /standalone/tmp/work/jboss.web/default-host/suite(including all subfolders) to clear the application server's JSP cache.
4. Delete the search engine folder /_admin/search-local/search-server.
5. Unzip the contents of the zip archive into your APPIAN_HOME directory.
6. Run the deleteFiles.sh (.bat) script that is now located in your APPIAN_HOME directory.
7. Unzip the contents of the updates.zip archive that is now located in your APPIAN_HOME directory.
8. Delete deleteFiles.sh and updates.zip.
9. Delete the <APPIAN_HOME>/search-server/plugins/appian-elasticsearch-auth directory and its contents.
10. If you are using a Web server, copy the content of /ear/suite.ear to the folder where the Web server is getting the static resources.
11. Start Appian:
11.1 Start the Appian Engines.
11.2 Start the search server.
11.3 Start the application server.

Let me know if the issue still occurs after these steps.

Thanks,
Khalil