starting appian

Ashwin

A Score Level 1

over 6 years ago

hello All,

I am trying to install appian on my local machine and I have refereed https://docs.appian.com/suite/help/17.4/Quick_Start_Installation_Guide_for_Windows_and_JBoss.html#part-ten-deploy-the-configurations for the installation and i am stuck on

Part Twelve: Start Appian and Log In

where they said to start # <APPIAN_HOME>\services\bin\start.bat -p <password> -s all and I did that and it has started to run files on cmd but it is talking too long I am waiting for like 1 hr and there is no progress it says "waiting for service manager to launch?" I think it is stuck somewhere

can someone help me

screenshot has been attached.

Thanks in advance

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0 aswinb608
A Score Level 2
over 6 years ago

Can you pls check your java jdk version? I had the same issue which got resolved after installing the latest java jdk...also update JAVA_HOME environment variable and PATH variable with JAVA_HOME/bin. When you specify a folder name that has spaces in between, use quotes around it. For example "C:\Program Files\Java\Jdk"....since there is a space between the words "Program Files".
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0 Ashwin
A Score Level 1
over 6 years ago in reply to aswinb608

I have jdk-8u161-windows-i586 (1) and also I just checked and it says that it is trying to launch service manager from a path but service manager.exe is not at that location it is on to a different location and i think the issue is with the license as I have installed 17.4 but i got the license for 18.1 but at the same time when i tried to validate the dev environment there was no error so is that the problem or something else?
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0 aswinb608
A Score Level 2
over 6 years ago in reply to Ashwin

For 18.1 there are 2 licenses k3.lic and k4.lic. Did you get k4.lic? If you got k3.lic and put it in appian/server/_bin/k/win64 folder then thats not an issue. But if you got k4.lic and put it that folder...then it won't start.
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0 Ashwin
A Score Level 1
over 6 years ago in reply to aswinb608

i have k3 and i have placed the file in right path however k4 is still not used as the path for k4 does no exist in 17.4 setup moreover can we talk further over Skype
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0 aswinb608
A Score Level 2
over 6 years ago in reply to Ashwin

I am not available on skype. Could you pls post the following logs from appian/logs folder:
appian\logs\service_manager.log
appian\logs\service-manager\kafka\controller.log
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0 Benhail
A Score Level 1
over 6 years ago

Redo the installation process once again, You Probably missed out on a step or tow.
After making changes, you need to deploy the configuration to the environment.

Do ping me back for details.

Happy to help.
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