Unable to view tempo after site setup

Hi all,

 

I am installing a new site with HA configuration (separate 3 hosts for DB, Web & App, and Engines & data server & search server respectively; so far no share folders/logs are configured yet),

and I have successfully changed the password for first Admin login.

 

However, I ran into a problem of blank tempo page, but other pages (e.g. admin console and designer) are showing right.

abnomal tempo

normal admin and designer

  

 

Do you have any idea of this?

 

Thanks in advance.

  Discussion posts and replies are publicly visible

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  • I have now found the solution:

    The problem lies in the topology where the search-server is not right config. In the case of HA, the <search-server> tag should be repeated for multiple Search Servers Host started from <9301>, otherwise, use”localhost” and default port <9300>

  • Hello joanneh, I am facing same issue after upgrading to 18.4, Can you please tell in which version are you facing this issue and also let me know if it is distributed environment or not?
    Thanks
  • hi , i was using 18.2 that time and it is a distributed environment.

    You may double check your appian-topology.xml.Dev file in <APPIAN_HOME>/conf to see if you have configured it correctly.
  • Hi Mayereshs782, were you able to resolve the issue based on joanneh's suggestion? We are having the same exact issue when we upgraded to 18.4. Admin and Designer pages come up fine but Tempo is blank.

  • If you are using linux operating system for installing or upgrading appian. Please check your host file some where in etc or home directory and whatever FQDN you have given for your IP, update the same in the host file. please let me know if you have any other concern.

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  • If you are using linux operating system for installing or upgrading appian. Please check your host file some where in etc or home directory and whatever FQDN you have given for your IP, update the same in the host file. please let me know if you have any other concern.

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