I am installing a new site with HA configuration (separate 3 hosts for DB, Web & App, and Engines & data server & search server respectively; so far no share folders/logs are configured yet),
and I have successfully changed the password for first Admin login.
However, I ran into a problem of blank tempo page, but other pages (e.g. admin console and designer) are showing right.
normal admin and designer
Do you have any idea of this?
Thanks in advance.
I have now found the solution:
The problem lies in the topology where the search-server is not right config. In the case of HA, the <search-server> tag should be repeated for multiple Search Servers Host started from <9301>, otherwise, use”localhost” and default port <9300>
Hi Mayereshs782, were you able to resolve the issue based on joanneh's suggestion? We are having the same exact issue when we upgraded to 18.4. Admin and Designer pages come up fine but Tempo is blank.
srinivasg0001 If you are using linux operating system for installing or upgrading appian. Please check your host file some where in etc or home directory and whatever FQDN you have given for your IP, update the same in the host file. please let me know if you have any other concern.
Let me know if the above suggestions did not help. There may be multiple solutions for the symptom we are observing here.
The hosts file and all other config files have the same FQDN everywhere.
Try clearing the cache or Open the tempo in Incognito to check whether the issue is because of the cache or not.
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