Just Installed Appian for the first time on a Windows machine running SQL Serverr but having trouble starting Appian

Greetings to the Community.

I just installed Appian 18.2 on Windows Server 2018 running SQL Server for a non production environment.  This is my first time.  I then try to start Appian by running C:\appian\services\bin>start.bat -p [password] -s all

What I get is the message below.  Does anyone know what I am getting wrong?

Thanks. 

---

Starting Distributed Transaction Log
Error running script: C:\appian\services\bin\..\conf\zookeeper.properties
java.nio.file.AccessDeniedException: C:\appian\services\bin\..\conf\zookeeper.pr
operties
at sun.nio.fs.WindowsException.translateToIOException(WindowsException.j
ava:83)
at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.jav
a:97)
at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.jav
a:102)
at sun.nio.fs.WindowsFileSystemProvider.newByteChannel(WindowsFileSystem
Provider.java:230)
at java.nio.file.spi.FileSystemProvider.newOutputStream(FileSystemProvid
er.java:434)
at java.nio.file.Files.newOutputStream(Files.java:216)
at org.codehaus.groovy.runtime.NioGroovyMethods.newOutputStream(NioGroov
yMethods.java:1364)
at org.codehaus.groovy.runtime.NioGroovyMethods.withOutputStream(NioGroo
vyMethods.java:1391)
Unable to start distributed transaction log. Check the Kafka and Zookeeper logs
for more information.
at com.appian.komodo.translog.services.Zookeeper.writeConfig(Zookeeper.g
roovy:176)java.nio.file.AccessDeniedException: C:\appian\services\bin\..\conf\zo
okeeper.properties

at sun.nio.fs.WindowsException.translateToIOException(WindowsException.j
ava:83) ~[?:1.8.0_181]
at com.appian.komodo.translog.DistributedTransactionLog$_closure1.doCall
(DistributedTransactionLog.groovy:76) at sun.nio.fs.WindowsException.rethrowAs
IOException(WindowsException.java:97) ~[?:1.8.0_181]

at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.jav
a:102) ~[?:1.8.0_181]
at com.appian.komodo.translog.DistributedTransactionLog$_closure1.call(D
istributedTransactionLog.groovy) at sun.nio.fs.WindowsFileSystemProvider.
newByteChannel(WindowsFileSystemProvider.java:230) ~[?:1.8.0_181]

at java.nio.file.spi.FileSystemProvider.newOutputStream(FileSystemProvid
er.java:434) ~[?:1.8.0_181]
at org.codehaus.groovy.runtime.DefaultGroovyMethods.with(DefaultGroovyMe
thods.java:242) at java.nio.file.Files.newOutputStream(Files.java:216) ~[?:1.8.0
_181]

at org.codehaus.groovy.runtime.NioGroovyMethods.newOutputStream(NioGroov
yMethods.java:1364) ~[groovy-all-2.4.12.jar:2.4.12]
at com.appian.komodo.translog.DistributedTransactionLog.<init>(Distribut
edTransactionLog.groovy:74) at org.codehaus.groovy.runtime.NioGroovyMethods.
withOutputStream(NioGroovyMethods.java:1391) ~[groovy-all-2.4.12.jar:2.4.12]
at com.appian.komodo.translog.services.Zookeeper.writeConfig(Zookeeper.g
roovy:176) ~[komodo-1.95.5.jar:1.95.5]

at com.appian.komodo.translog.DistributedTransactionLog$_closure1.doCall
(DistributedTransactionLog.groovy:76) ~[komodo-1.95.5.jar:1.95.5]
at com.appian.komodo.translog.DistributedTransactionLog.start(Distribute
dTransactionLog.groovy:40) at com.appian.komodo.translog.DistributedTransac
tionLog$_closure1.call(DistributedTransactionLog.groovy) ~[komodo-1.95.5.jar:1.9
5.5]

at org.codehaus.groovy.runtime.DefaultGroovyMethods.with(DefaultGroovyMe
thods.java:242) ~[groovy-all-2.4.12.jar:2.4.12]
at com.appian.komodo.translog.DistributedTransactionLog$start.call(Unkno
wn Source) at com.appian.komodo.translog.DistributedTransactionLog.<init>(D
istributedTransactionLog.groovy:74) ~[komodo-1.95.5.jar:1.95.5]

at com.appian.komodo.translog.DistributedTransactionLog.start(Distribute
dTransactionLog.groovy:40) ~[komodo-1.95.5.jar:1.95.5]
at com.appian.komodo.translog.DistributedTransactionLog$start.call(Unkno
wn Source) ~[?:?]
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSi
teArray.java:48) ~[groovy-all-2.4.12.jar:2.4.12]
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSi
teArray.java:48) at org.codehaus.groovy.runtime.callsite.AbstractCallSite
.call(AbstractCallSite.java:113) ~[groovy-all-2.4.12.jar:2.4.12]

at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCa
llSite.java:133) ~[groovy-all-2.4.12.jar:2.4.12]
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCa
llSite.java:113) at com.appian.komodo.StartKomodo.startDistributedTransac
tionLog(StartKomodo.groovy:129) ~[komodo-1.95.5.jar:1.95.5]

at com.appian.komodo.StartKomodo.run(StartKomodo.groovy:79) ~[komodo-1.9
5.5.jar:1.95.5]
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCa
llSite.java:133) at com.appian.komodo.KomodoScript.runWithExitCode(Komodo
Script.groovy:96) ~[komodo-1.95.5.jar:1.95.5]

at com.appian.komodo.KomodoScript.executeNoExit(KomodoScript.groovy:117)
~[komodo-1.95.5.jar:1.95.5]
at com.appian.komodo.StartKomodo.startDistributedTransactionLog(StartKom
odo.groovy:129) at com.appian.komodo.KomodoScript.execute(KomodoScript.groovy:13
2) ~[komodo-1.95.5.jar:1.95.5]

at com.appian.komodo.StartKomodo.main(StartKomodo.groovy:60) ~[komodo-1.
95.5.jar:1.95.5]
at com.appian.komodo.StartKomodo.run(StartKomodo.groovy:79)
at com.appian.komodo.KomodoScript.runWithExitCode(KomodoScript.groovy:96
)
at com.appian.komodo.KomodoScript.executeNoExit(KomodoScript.groovy:117)

at com.appian.komodo.KomodoScript.execute(KomodoScript.groovy:132)
at com.appian.komodo.StartKomodo.main(StartKomodo.groovy:60)

  Discussion posts and replies are publicly visible

Parents
  • +1
    Certified Lead Developer
    HelloNanfak,

    Please confirm Prakash’ question.
    I have another, Is this the very first error you get ? Have you confirmed the user who execute Appian has access to all the folders ?

    ———
    Starting Distributed Transaction Log
    Error running script: C:\appian\services\bin\..\conf\zookeeper.properties
    java.nio.file.AccessDeniedException: C:\appian\services\bin\..\conf\zookeeper.pr
    operties
    ————-

    Jose
  • 0
    A Score Level 1
    in reply to josep
    Thanks. The services are now starting. The trouble now is that I cannot log in.

    I type localhost:8080/.../design

    in my browser and I get

    404 - Not Found

    Do you have any idea where I should be looking at?
  • 0
    Certified Senior Developer
    in reply to nanfak
    check cookies are deleted or not

    This could be one of the reason for the issue as you are logging in for the first time , try to delete the below lines under the file "<Appian_HOME>/ear/suite.ear/web.war/WEB-INF/web.xml" and then try again with the same credentails
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    <cookie-config>
    <http-only>true</http-only>
    <secure>true</secure>
    </cookie-config>
    <tracking-mode>COOKIE</tracking-mode>

    thanks
Reply
  • 0
    Certified Senior Developer
    in reply to nanfak
    check cookies are deleted or not

    This could be one of the reason for the issue as you are logging in for the first time , try to delete the below lines under the file "<Appian_HOME>/ear/suite.ear/web.war/WEB-INF/web.xml" and then try again with the same credentails
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    <cookie-config>
    <http-only>true</http-only>
    <secure>true</secure>
    </cookie-config>
    <tracking-mode>COOKIE</tracking-mode>

    thanks
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