An internal error occured while accessing the tempo feed

For one particular user account, he is unable to get /tempo to load fully ... none of the tabs or data appear (shown in the image below).  During a screen share I was able to log in with my account in the same window where he was just unable to get a complete page with his credentials. 

This error did appear in the logs:

ERROR com.appiancorp.abdera.AtomEntryCollectionAdapter - An internal error occured while accessing the tempo feed
com.appiancorp.kougar.mapper.exceptions.UndeclaredException: PrivilegeException[null=>null]: User Does Not Have Rights to Perform this Operation

 

We are on 17.2.  And I've followed the steps in KB-1663.  None of that has helped.  Any other ideas.

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