Login issue for Administrator

saic929 over 5 years ago

Hi,

We are facing issue with login into environment. This is on premise 18.3v environment.

While I try to reset password from Forget Password, email is not sent to my email address.

As we are system admin, is there anyway I can reset my password to login other than from admin console.

Thanks,

Saicharan

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0 matts401 over 5 years ago in reply to saic929

docs.appian.com/.../Post-Install_Configurations.html
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0 saic929 over 5 years ago in reply to matts401

Hi, I have tried cleanscript but it did not work.

Thanks,
Saicharan
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0 saic929 over 5 years ago in reply to saic929

Hi, Please suggest if we need to restart apache tomcat server as well?

Thanks,
Saicharan
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0 satheeshm0002 over 5 years ago in reply to saic929

Hi, Pls update your details into system, you can login. In your team, any have Admin access., Check and update. So you will be get for login.

Thanks,
Satheesh
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0 amanit
A Score Level 1
over 5 years ago

Sai,

Please check this link. "docs.appian.com/.../Mail_Server_Setup.html This might help you.
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0 saic929 over 5 years ago in reply to satheeshm0002

Hi No one is able to login , even the system admin.
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0 saic929 over 5 years ago in reply to amanit

I have freed used memory on which environment is mounted. Still facing login issues. Our environment is running with Tomcat integrated application. We are not running on any apache webserver. In this case, do I need to restart application/appian. Please suggest.

Thanks,
Saicharan
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0 satheeshm0002 over 5 years ago in reply to saic929

Hi,
May be you do restart appian.
thanks,
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0 nishanths
Certified Lead Developer
over 5 years ago

Hi Sai,

Please do restart after cleanup.

Thanks
Nishanth
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