Error when resetting password of basic user using admin console

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A Score Level 1

over 5 years ago

Hi all,

One of our basic users have forgotten his password. First, I've asked him to reset his password from the log-in page, but he reported that he's not getting an email (not even in his spam folder).

So I tried resetting his password using the admin console but I'm getting this system error.

Here's the error extracted from our logs:

Caused by: com.appiancorp.core.expr.exceptions.ExpressionRuntimeException$AppianExceptionWithRootCauseProvider: Expression evaluation error [evaluation ID = I9TTZ670]: An error occurred while attempting to store into the following variables: [local!passwordResetWriter]. Details: [[local!passwordResetWriter:The user [redacted@sample.com] does not have sufficient privileges to perform the requested action because they are not in any role.]] (APNX-1-4245-002)

We're currently using Appian version 18.4.

Thanks!

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0 Sathya Srinivasan
Appian Employee
over 5 years ago

Has the user tried requesting a reset via Forgotton password link? Which Admin account are you using? Are you logged into designer OR have you got a process that runs with Admin privilege to reset the password?
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0 Clang
A Score Level 1
over 5 years ago in reply to Sathya Srinivasan

Hi Sathya, thanks for the reply.

1. Yes, the user tried using reset via forgotten password. He's not getting the email. Including the spam folder. (There's also nothing wrong with his configured email address.)
2. I've used my own account, which have admin rights. I also ask one of my colleagues, but we're both getting the same error that I've posted above.
3. I did it manually in designer. Never tried using a process to do the reset.

Sorry for the late response.
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0 Clang
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over 5 years ago in reply to Sathya Srinivasan

Hi Sathya, thanks for the reply.

1. Yes, the user tried using reset via forgotten password. He's not getting the email. Including the spam folder. (There's also nothing wrong with his configured email address.)
2. I've used my own account, which have admin rights. I also ask one of my colleagues, but we're both getting the same error that I've posted above.
3. I did it manually in designer. Never tried using a process to do the reset.

Sorry for the late response.
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