Error when resetting password of basic user using admin console

A Score Level 1

Hi all,

 

One of our basic users have forgotten his password. First, I've asked him to reset his password from the log-in page, but he reported that he's not getting an email (not even in his spam folder).

So I tried resetting his password using the admin console but I'm getting this system error.

Here's the error extracted from our logs:

Caused by: com.appiancorp.core.expr.exceptions.ExpressionRuntimeException$AppianExceptionWithRootCauseProvider: Expression evaluation error [evaluation ID = I9TTZ670]: An error occurred while attempting to store into the following variables: [local!passwordResetWriter]. Details: [[local!passwordResetWriter:The user [redacted@sample.com] does not have sufficient privileges to perform the requested action because they are not in any role.]] (APNX-1-4245-002)

We're currently using Appian version 18.4.

 

Thanks!

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