Configure email to start a process

Hi Ankur

The documentation for this is here: https://docs.appian.com/suite/help/19.1/Sending_an_Email_Message_to_a_Process.html#starting-a-process-using-an-email

I'm not entirely sure that there aren't more questions than can be answered in the above documentation. Yes, if you want to start a process instance directly, you'll need to send an email to: 

processmodeluuid<model_uuid>@subdomain.appiancloud.com

(use UUID as this is guaranteed to be the same across envrionments, ids are not!)

If you have a LOT of different Process Models you want to start you might find it more manageable to have single Process Model that gets started by Email but that acts as a "router" to the other Process Models.
In this pattern you'd need to examine the Email for some sort of token that would help you route to the correct Process Model.
You may find using a Decision object helps you here as it can return reference to Process Models and makes the management easier.

BUT: I would question WHY you want to use Email as the trigger? This can be fragile, especially if you're relying on the content to conduct processing.
Have you considered a WebAPI as an alternative method?

Regards

S>

Thanks for the document link that was exactly what i was looking into but i still have a question.  If i am using processmodeluuid<model_uuid>@subdomain.appiancloud.com where <modelUUID> can be an incremental value do i need to create a email address for the processmodeluuid<model_uuid>@subdomain.com. Also this is on-premise so it will be different. How does appian do it on the cloud front?

From experience you do not need to create an email address, Appian catches the email and uses the information in the prefix before the @ to route the email to the relevant process model.

From experience you do not need to create an email address, Appian catches the email and uses the information in the prefix before the @ to route the email to the relevant process model.