hi, I installed the Appian server as a Windows service, but failed to start the

Here's is what is happening:

1. When you start the Appian service after restarting the PC everything works fine because there are no actual issues with the install.
2. When you click "Stop" in the Windows Services you get the "The service did not respond to the start or control request in a timely fashion". This is a false positive and shouldn't be of any concern, it just means that Appian is taking longer than the 30 seconds limit in Windows for any service to stop.

3. When you click "Start" again, since you think the engines stopped but they are actually still stopping you can this type of errors/


What you have to do is:

1. Once you confirm (i.e. after restarting the PC) that the engines start properly use the environment normally.

2. If you ever need to stop the service click "Stop", you may get the false positive: "The service did not respond to the start or control request in a timely fashion", click "Ok" and monitor the CPU usage using Windows Task Manager and the review the "Processes" tab.

Wait until the CPU usage has gone down and that all k.exe processes have disappeared (make sure to select "Show processes from all users).

3. This will guarantee that you can start the engines the next time with no issues.

Here's is what is happening:

1. When you start the Appian service after restarting the PC everything works fine because there are no actual issues with the install.
2. When you click "Stop" in the Windows Services you get the "The service did not respond to the start or control request in a timely fashion". This is a false positive and shouldn't be of any concern, it just means that Appian is taking longer than the 30 seconds limit in Windows for any service to stop.

3. When you click "Start" again, since you think the engines stopped but they are actually still stopping you can this type of errors/


What you have to do is:

1. Once you confirm (i.e. after restarting the PC) that the engines start properly use the environment normally.

2. If you ever need to stop the service click "Stop", you may get the false positive: "The service did not respond to the start or control request in a timely fashion", click "Ok" and monitor the CPU usage using Windows Task Manager and the review the "Processes" tab.

Wait until the CPU usage has gone down and that all k.exe processes have disappeared (make sure to select "Show processes from all users).

3. This will guarantee that you can start the engines the next time with no issues.