Trying to setup custom From email address on "Send Email" smart service on Appian 19.2 ,19.3.
Got a reference to link https://docs.appian.com/suite/help/17.1/Configuring_Custom_Email_Senders.html#Adding_a_Custom_From_Address which is on 17.1
the paths of files has been changes for newer versions.
Can you please help in steps to create and new paths
below steps taken with reference to 17.1
Navigate to C:\appian\deployment\web.war\WEB-INF\conf\process\email-address-config.xml
created a copy of it as email-address-config-custom.xml (should the file be left in same locaiton?)
what is the next step?
link regered to one other file in C:\appian\deployment\web.war\WEB-INF\resources\text\jsp\WEB-INF\conf\process\email-address-config_en_US.properties
what should be done here?
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Got it confirmed below are the 2 files that needs to be updated for version above 18.4
APPIAN_HOME\deployment\web.war\WEB-INF\conf\process\email-address-config.xml
APPIAN_HOME\deployment\web.war\WEB-INF\resources\text\jsp\WEB-INF\conf\process\email-address-config_en_US.properties
I would strongly suggest against changing those files if you are in 18.4 or later. As Tejas mentioned above, there is a new feature that allows you to directly type in the sender email address into the send email node, which is much easier to manage (and you can even use an expression to define the sender email). Using the files you mentioned requires (1) updating custom.properties (which you need access to the server to update), and (2) restarting the application server, which could be disruptive to your users.
using the existing functionality the email send out has "on behalf of". which our client do not want to see and they wanted to reply back to the same email for further actions.
Is there any way to get off "on behalf of" please let know we are looking for that solution only
I previously asked Appian support about this and they claimed it was implemented that way due to "security requirements" or some-such; i found this to cause the feature to be basically unusable for my main client as well because it causes emails to bounce for various reasons.
Ah okay that is good to know - I wasn't aware of this issue with the new custom email sender, and I'll add to the case to address this scenario. Thanks for the info!