We've had users repeatedly having "Appian Servier Timeout" issues

georget over 12 years ago

We've had users repeatedly having "Appian Servier Timeout" issues over the last couple of days. Has there been Server connectivity issues with the Amazon cloud sevices lately that we are unaware of? Part of our authentication process requires validate that the user account exists on our AD server. We haven't recieved any errors that there has been a connectivity issue, how can we validate that authentication server connection is working smoothly. ...

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0 Sunny
Appian Employee
over 12 years ago

This issue is handled through a support case. More information will be provided on this thread after resolution.
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0 georget over 12 years ago

hmmm, how do I update the status on the techincial case. Iprovided the user feedback and I don't see away to change it out of Pending user
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0 Sunny
Appian Employee
over 12 years ago

I updated the case status.
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