Hi All,
We are migrating all our On-Prem Shared Mail Boxes from on-Prem to Online (O365), is it possible to configure send and receive mail functionality between appian and O365 mailboxes..
Thanks in advance
Warm Regards
Vineeth
Discussion posts and replies are publicly visible
Yes, that is possible. Do you have any specific questions?
Thanks for the reply Helzle, can you please let me know how, what are the configurations and the prerequisites
We have a Shared Mailbox for Receive mail functionality to run the process depending on the response in the maill (Basically Approve / Reject) from the mail.
Does that mailbox forward email to Appian? Then this does not change. If Appin polls the email, this plugin might help
community.appian.com/.../msgraph-email-poller
Hi Stefan, am not sure sending the mail back to appain, the functionality is , we have built an Process flow , which sends an mail for approval (with approve /Reject button). When the User approves the request, it will be sent as an mail to an Shared Mailbox, from where the Process model will receive an response and proceed further.
I do not completely understand your description, but sending any email to Appian does not change just because you switch your email server.
I would try to do a small POC.
the mailing server has moved from On-Prem to O365 cloud, and the configuration we used in On-Prem was with POP3, which will not work in our organization cloud. what changes to be made in configuration inorder to make all work as expected, (just for info - our cloud tenant has removed the use of Basic authentication)
I would try to reach out to Appian to get some concrete answers to these questions.
Hi Stefan, can you please help on this.
What is the current situation?
codeblog.jonskeet.uk/.../
checking on the workaround, as in our Azure tenant , the Basic Auth is blocked and we cannot use MS Graph, as its not supported by Appian.
Please explain what exactly you try to do. A few posts earlier, you wrote
"When the User approves the request, it will be sent as an mail to an Shared Mailbox, from where the Process model will receive an response and proceed further."
Does this mean, you set up Appian to poll some mailboxes?
The msgraph-email poller would not work? Why?
Is this on premise or cloud?
we have an On-Prem Setup, we cannot use Plugins which are not supported by Appian.
we are trying to configure connection between Shared mailbox and Appian Process models, where appian process model will be able to read the mails in shared mailbox (Receive response functionality)
which is usually configured in the Custom.Properties file.
OK. Did you try to contact Appian?
yes, they said MS graph is not supported by Appian, and direct connection we are not able to make :)
OK. That reduces the available options. I would still recommend the msgraph-mail-poller.
I'm not sure exactly what you mean that MS Graph is not supported by Appian. I integrate with MS Graph and it works fine. Not for email but for quite a few other use cases. Maybe Appian means they don't support you setting up an integration with MS Graph?
Hi Ajhick, it was mentioned by Appian that, its a 3rd party plugin, and we approve it, but not support it
Ah! Yes, any third part plugin isn't supported but I integrate with MS Graph using a connected system and integration objects. I've never used it to send or receive email but all the options seem to be there. Check out the below links.
https://docs.microsoft.com/en-us/graph/api/resources/mail-api-overview?view=graph-rest-1.0
https://docs.microsoft.com/en-us/graph/api/user-list-messages?view=graph-rest-1.0&tabs=http
https://docs.microsoft.com/en-us/graph/api/user-sendmail?view=graph-rest-1.0&tabs=http
https://docs.microsoft.com/en-us/graph/api/message-get?view=graph-rest-1.0&tabs=http
https://docs.microsoft.com/en-us/graph/api/message-reply?view=graph-rest-1.0&tabs=http