Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.
Hi,
One of the metadata which enables a reply to a forwarded email to link to the original email is the "References" metadata but that doesn't seem to get stored in DB. Is this something missed or intentionally avoided?
Thanks for your support!
"I am working with the MS Graph Email Poller plugin to read emails and save attachments as .eml files in an Appian document folder. However, I am having difficulty locating the SCS external system key and the correct JNDI name. Could someone please guide me on how to set these up?"
Once in a while the plugin ends with and errorCount = 1 and these emails are sent to the spam folder. But, once we move again this emails to the inbox and the plugin executes again, it processes the emails without error.
What is the cause of this?
Thanks.
Plugins are updated by either yourself, or by Appian CS. If you want to have updated functionality, please work with your TDM or AE to see if Appian CS can be involved to update the plugin accordingly. I can add it to the wishlist for this component, but there is no release plan involved community plugins, therefore it usually happens in the context of Appian CS projects
Thanks for quick response Raymond. I can imagine (and already saw in this thread), that this might be a use case for other users as well. Does it make sense to create a use case for this?
No, polling only checks for the inbox. To get emails from a different folder would be a change to the plugin code.
is there a possibility to provide a different folder instead of the default 'Inbox'. We would like to poll mails from the 'Sent' folder, but did not find a way how to achieve this.
Thanks in advance!