Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
Hello, we are trying to use "MSGraph Email Poller" for the first time, configured all the attributes in admin console and process model, however, seeing the below error. Anyone has faced before during initial setup?
Error code: ErrorInvalidUser Error message: The requested user 'abc@xyz.com' is invalid. GET https://graph.microsoft.com//v1.0/users/abc@xyz.com/mailFolders/deleteditems SdkVersion : graph-java/v5.80.0 404 : [...] [Some information was truncated for brevity, enable debug logging for more details]
BCC columns will not be populated as they are hidden by the mail server on purpose. The only time you could populate them is if you are sending an email and preserving details.
Honestly, not sure why we have these columns in a mail poller.
Hello, we have the MS Graph Email Poller installed. As far as I know it has been installed correctly, it is functioning correctly for the most part. However, today I noticed that the BCC_NAMES and BCC_EMAILS columns are not being populated. Is there a specific configuration or anything that needs to be set up in order to populate those columns?
Hi,
We have several emails ending up in the exception folder, today we have 12 emails where the error in the logs is:
2025-04-11 02:48:22,537 [Appian Work Item - 2042542 - WorkID 832 - execution00 - process 36048198 - model 1283 : UnattendedJavaActivityRequest] ERROR com.appiancs.msgraphmail.MSGraphDBHandler - Error writing mail to database java.lang.NullPointerException
We would appreciate it if you could provide us with more detailed information about this error so that we can prevent emails from being sent to the exceptions folder.
Thanks in advance
Seems to be solved with the release 4.2.7
You need to make sure the that application tied to the client credentials you have received have access to the mailbox you are trying to connect to.
Hi Team,
We are using msgraph mail poller plugin to read emails. We are getting below error while reading emails. Could you please help on this ?
Error Message : Error code: ErrorAccessDenied Error message: Access to OData is disabled: [RAOP] : Blocked by tenant configured AppOnly AccessPolicy settings. GET
Thank you in advance for your help