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I have installed Appian 7.5 on my local system having Windows 7. Tempo & Des
tushark171
over 9 years ago
I have installed Appian 7.5 on my local system having Windows 7. Tempo & Designer is working as expected but not Admin.
When I am opening Admin and click on "Third Party-Credentials" is gives me Unrecoverable Error. Please find attached screenshot on
application log.
Thanks in advance!!!...
application-server.log
OriginalPostID-119137
OriginalPostID-119137
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tushark171
over 9 years ago
Error Screenshot
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Brett Shomaker
Appian Employee
over 9 years ago
Looking at your logs, I see a lot of errors that are indicative of a misconfigured system (errors with WEB-INF/conf/security/spring-security-05-web-api.xml, IPC errors indicating that communications with the engines is failing, etc.).
Maybe those are from earlier and resolved those though, because I don't think you could have reached this interface with those errors.
The one thing I do see is that you are attempting to access the admin console as the Administrator user. Use a different user of type System Administrator instead. The Administrator user is specifically prohibited from accessing the Administration Console in order ensure that all changes can be traced to a specific named user rather than a shared account. (
forum.appian.com/.../Appian_Administration_Console.html
The interface should have displayed a friendlier message to you about the error rather than showing you that "Unrecoverable" error dialog. There is either some bug that caused that message to not appear as it should have or it's a result of a latent misconfiguration.
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tushark171
over 9 years ago
I have created a "System Administrator" user admin and then trying to login and access admin console.
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Eduardo Fuentes
Appian Employee
over 9 years ago
1. Your log shows you were using the account with user name "Administrator"
2014-08-13 15:51:13,571 [http-/0.0.0.0:8080-5] ERROR com.appiancorp.sailapp.urlrewrite.AdminApplicationFilterForwarder - Unauthorized user, WebServiceContext[Administrator : null], attempted to access /suite/admin/. User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
Does the log show that because you indeed tried several times to test with this account?
3. What is the exact username you tried with that showed you the pop-up from the screenshot?
4. Can you please verify the conf.suite.SERVER_AND_PORT setting is properly set and matches your URL as explained here:
forum.appian.com/.../e-117002
this will basically prevent from moving from one screen to another and not that pop-up bit still something to check.
5. Can you click the Signout button, delete your browser cache and then try again with the test account? (Remember, DO NOT USE "Administrator")
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