We have a process responsible for sending emails to the client company from two different domain email addresses. I'm utilizing a custom sender, and replies are also directed to this from address. However, in the mail properties, the 'mailed_by' field still displays the Cloud Environment URL and the from as well it is showing Via cloud Url. Is there any workaround for this issue? Ideally, the receiver should only see the 'From' address in all instances.
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Configure a custom domain for your Appian Cloud emails. This hides the Appian Cloud URL and displays your chosen domain in the 'From' address.
Add your mail domain names in the Admin console's email setup to eliminate 'via' or 'on behalf of' text, depending on the receiver's SMTP protocols.
For using multiple conditional domain names, Appian's out-of-the-box capabilities might be limited. You typically cannot dynamically change the 'mailed-by' field as this is set by the sending mail server.