We have a process responsible for sending emails to the client company from two different domain email addresses. I'm utilizing a custom sender, and replies are also directed to this from address. However, in the mail properties, the 'mailed_by' field still displays the Cloud Environment URL and the from as well it is showing Via cloud Url. Is there any workaround for this issue? Ideally, the receiver should only see the 'From' address in all instances.
Discussion posts and replies are publicly visible
Hi PavanSrihari i think so you are using community edition. you can go through this link : custom sender email regarding more information on custom sender email
Hello PavanSrihari I know This can be confusing for recipients who may not understand why the email appears to be coming from two different addresses.When using a custom sender email in Appian Cloud, the "mailed-by" field still shows the Cloud URLNo perfect solution, but try contacting Appian Support for workarounds.You can try going to this documentation once if matches your requirement:-This document explains the process of customizing the FQDN (Fully Qualified Domain Name) of your Appian Cloud environment. By using a custom domain for your emails, the recipient will only see your chosen domain name in the "From" address and hide the Appian Cloud URL entirely.https://docs.appian.com/suite/help/24.1/Using_a_Custom_Domain_in_Appian_Cloud.html
Thanks Abhishek for your answer . We added our mail domain names in the Admin console email setup with that we can only element Via or on behalf based on the receiver SMTP protocols . It is not controlling the mailed by field
Hello shubham Thank you for providing your inputs on this . FQDN is a single domain name or we can have multiple conditional domain names for cloud env ? .In my case we are two companies while sending emails to the client. Based on the client requirement we use any of the company domain for example while sending email
client 1 : from address is pavanSupport@techwise.com
client 2 : from address is srihariSupport@solutions.com .
So the the domain should be dynamic based on the client data .
Configure a custom domain for your Appian Cloud emails. This hides the Appian Cloud URL and displays your chosen domain in the 'From' address.
Add your mail domain names in the Admin console's email setup to eliminate 'via' or 'on behalf of' text, depending on the receiver's SMTP protocols.
For using multiple conditional domain names, Appian's out-of-the-box capabilities might be limited. You typically cannot dynamically change the 'mailed-by' field as this is set by the sending mail server.
PavanSrihari You can have multiple conditional domain names based on the client and dynamically set the "From" address based on client data.In your case, you can create two aliases: pavanSupport@techwise.com and srihariSupport@solutions.com.Utilize a gateway node or similar logic to determine the client company. Based on the chosen client, dynamically construct the "From" address string using the appropriate alias. For example, if the client is "Client 1" the "From" address would be set to "pavanSupport@techwise.com".Try doing this and let me know if that works for you.
Apologies' for the late reply . i am implementing this in my flow for segregating the from address . is FQDN can be dynamic ? . If i sent a mail to Costumer with my second domain that is not not configured as a FQDN because my cloud env FQDN is different can we request appian to configure multiple FQDN for my Cloud Setup .