Hello All , I am using Appian 7.6 + Hotfix A and while accessing the admin

navanathw670 over 9 years ago

Hello All ,
I am using Appian 7.6 + Hotfix A and while accessing the admin application through localhost:8080/.../admin URL for changing a logo which is not allowing for update the logo.
1. It shows windows popup and asks for credentials and if we enter Appian credentials images are visible if cancel Appian branding images are seen with cross mark
2. Not able to click on change link which gives below error
<-----------------------------Error in server.log ----------------------------------->
ERROR com.appiancorp.common.logging.GWTRemoteLoggingService - Swallowed an error with no error code. ResponseClass: class com.appiancorp.gwt.tempo.client.designer.EvaluateUiResponse

...

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0 vinitl over 9 years ago

Instead of local host use server name
and then try
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0 navanathw670 over 9 years ago

Still not any action happens after clicking on Change link
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0 Alok Mohare
Appian Employee
over 9 years ago

How are you trying to access the site? Are you trying to access the site from a local browser on the server? Can you try a different client machine?
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Since you are now using the server name in the URL Can you please verify the conf.suite.SERVER_AND_PORT setting is properly set and matches your URL as explained here: forum.appian.com/.../e-117002
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0 simranjits over 9 years ago

Navanath..is this issue fixed? If yes, please let me know the steps.
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0 navanathw670 over 9 years ago

yes This issue is fixed by enabling double escape sequencing property in IIS since when we try to access admin console in 7.6 version which forms double sequencing URL . By default this settings are not enable in IIS but may be in Apache. This issue is resolved in Appian 7.7.
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0 simranjits over 9 years ago

Its not resolved in 7.7 since I installed the server and it wont let me do anything on admin console and recordtype interface newly introduced in 7.7
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0 navanathw670 over 9 years ago

yes Its been resolved in Appian 7.7 , check in release notes forum.appian.com/.../Appian_Release_Notes.html AN-55343.
I hope you are accessing admin console with the same URL mentioned in server and port property.
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0 simranjits over 9 years ago

Yes although its fixed as per the release notes, but I am getting the same error. Yes I am using the same URL mentioned in Server and port property... I have posted my query at the below URL and attached logs too.. Can you please have a look.

forum.appian.com/.../e-127484

Earlier I thought I was getting this issue only with recordtype interface but then discovered the prob with admin console too...
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0 nicholasw over 9 years ago

Ran into this too....didn't make the connection with the Server & Port setting but see that this fixed up a bunch of things!
Thanks for the post!
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