How can I replace a user account (for example uppercase from lowercase)? Also,

Usernames can't be re-used within appian accounts and, if i'm remembering correctly, case is ignored in usernames as well; you'll have to work around this.

Hmmm, thanks mschmitt for your response. This sounds like a problem to me.

I've dealt with similar issues on my project and most have workarounds that aren't too difficult. Can you give more detail about your requirements here and maybe I can help you figure it out?

Well, it all about lower case vs upper case ids.I initially setup a few with lower case, but wanted to convert to uppercase because of some internal configuration related to SSO.

You can use the Rename Users Plug-in forum.appian.com/.../summary but keep in mind that renaming users is resource intensive, therefore is not recommended unless extremely necessary and hast to be executed off-hours

The way you rename users from lower case to upper case is:

1. Pass the users to the plug-in
2. Rename those users to <username>_tmp
3. Wait for the users to be reamed to <username>_tmp
4. At this point you have released the username now rename <username>_tmp to the final/desired username (i.e. lowercase)

For example, let's say I have two users: EDUARDO.FUENTES and JOHN.SMITH, I will need to rename those first to eduardo.fuentes_tmp and john.smith_tmp to release the characters then finally rename eduardo.fuentes_tmp and john.smith_tmp to eduardo.fuentes and john.smith

we had a similar issue with SSO. Some users were set up with mixed case in usernames so we had to 'rename' them to lowercase using the plugin recommended by Eduardo. All worked fine.