When a new user is created, Appian takes their email ID as the username. Should

virendraj over 9 years ago

When a new user is created, Appian takes their email ID as the username. Should the email ID be in lowercase for it to work correctly. We have a user who was deactivated (used the application before without any issues) and now we are reactivating him back. Details below:

Name: Stuart Whitby
Username in Appian: Stuart.Whitby@aberdeen-asset.com
Email on our HR database: stuart.whitby@aberdeen.com

But even though we have reactivated the user in appian designer, the user is not able to login into the application.
Could you help?

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0 PhilB
A Score Level 1
over 9 years ago

Do you have SSO of any sort set up?
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0 Tom Ryan
Appian Employee
over 9 years ago

As previously suggested, this looks like a conflict with an external authentication system. It is worth checking that the user is also reactivated or a member of the appropriate user groups in whatever external system you authenticate with.
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0 virendraj over 9 years ago

We have SSO setup for the application. The user is part of the right Active directory group as well. I think the username being in Caps is the problem. But we are not able to edit the username - is there a way to do this? We do not want to create the user again as we want to maintain the user logs for this username.
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0 PhilB
A Score Level 1
over 9 years ago

You're correct to say it's because the username has caps; mixed case usernames won't work when SSO is enabled. It's probably worth raising a support ticket to see if that username can be changed somehow.
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0 virendraj over 9 years ago

Thanks all - Have raised a new Support Ticket with the team now.
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