Trying to install Appian 7.10. After fighting with the instal/config I am able t

robbier over 8 years ago

Trying to install Appian 7.10. After fighting with the instal/config I am able to get JBoss started but it throws a bunch of errors and I get a whole bunch of services that don't start due to dependency issues. I'm working with JBoss 6.4 and on Windows 7.

When I go to Designer I get the logon screen but can't login using the default Appian admin username/password. (this is a fresh install). I have included my server.log, standalone.xml and custom.properties file.

Here is a snippet from the Jboss server log:

JBAS014775: New missing/unsatisfied dependencies:
service jboss.deployment.subunit."suite.ear"."email-poller.rar".deploymentCompleteService (missing) dependents: [service jboss.deployment.unit."suite.ear".deploymentCompleteService]
service jboss.deployment.subunit."suite.ear"."jms-process-integration-handler.jar".INSTALL (missing) dependents: [service jboss.deployment.subunit."suite.ear"."ema...

server.log

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0 robbier over 8 years ago

...il-handler.jar".INSTALL]
service jboss.deployment.subunit."suite.ear"."jms-transient-topic-handler.jar".deploymentCompleteService (missing) dependents: [service jboss.deployment.unit."suite.ear".deploymentCompleteService]
service jboss.deployment.subunit."suite.ear"."unattended-request-handler.jar".INSTALL (missing) dependents: [service jboss.deployment.subunit."suite.ear"."jms-process-integration-handler.jar".INSTALL]
service jboss.deployment.subunit."suite.ear"."unattended-request-poller.rar".deploymentCompleteService (missing) dependents: [service jboss.deployment.unit."suite.ear".deploymentCompleteService]
service jb
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0 robbier over 8 years ago

here are the other files
standalone.xml
custom.properties
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0 Rohith Rao
Appian Employee
over 8 years ago

The relevant error in your server.log is :
FATAL com.appiancorp.common.crypto.KeyStoreConfig - The internal encryption module is in an inconsistent state. The appian.keystore file is missing or cannot be read. If migrating or restoring from a backup, ensure that _admin/shared/appian.keystore is in place. (APNX-1-4210-003)

Are you migrating from an older version of Appian or is this a fresh installation?
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0 robbier over 8 years ago

I first tried migrating then I deleted the c:\\appian directory and ran a fresh install. I am reusing the same datasource and it has all of the original tables from my 7.8 environment. Should I be clearing these out of the DB if running a fresh install?
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0 Rohith Rao
Appian Employee
over 8 years ago

Yes, if you are doing a fresh install, you need to start with an empty Primary Database.
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0 robbier over 8 years ago

Thanks..I overlooked that one. I'll give it a spin. I did get the same error when trying to migrate. I'm curious to see if you know how this was caused.
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0 Rohith Rao
Appian Employee
over 8 years ago

Sure, you can try that.

If you still wish to continue with migrating, you can open a support case and an engineer can help you resolve this error.
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0 Eduardo Fuentes
Appian Employee
over 8 years ago

The Appian Keystore (<APPIAN_HOME>\\_admin\\shared) is encrypted with a password stored in the Primary DS. When migrating, the <APPIAN_HOME>\\_admin\\shared should contain the original key store that was encrypted with the password stored in the Primary DS.

The error Rohith found in your log shows that when starting the app server your <APPIAN_HOME>\\_admin\\shared\\appian.keystore's password didn't match the one in your Primary DS.
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