Whenever I create a New User using 'Add User' smart service, the Email w

ENOSH EZEKIEL

A Score Level 1

over 8 years ago

Whenever I create a New User using 'Add User' smart service, the Email with the Temporary Password is not being sent. When I check the server logs, I get the following. Can someone advice?

2015-11-16 03:42:13,917 [default-threads - 39] ERROR com.appiancorp.ra.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [(WorkId: 106, WorkType: MailRequest{subjectWithoutPrefix=, subject=Appian 7 Development account creation, body=MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}, from=appian_dev@asd.com, toUsernames=[], to=Enosh.Ezekiel@cognizant.com}, Response: null, ServerName: NotificationsEmail)] - Exception:
javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}
at org.jboss.jca.core.workmanager.WorkWrapper....

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0 ENOSH EZEKIEL
A Score Level 1
over 8 years ago

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Caused by: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}
at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:83)
at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:210)
at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:71)
at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:85)
at com.appiancorp.mdb.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:29)
at sun.reflect.GeneratedMethodAccessor2286.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.jboss.as.ee.component.ManagedReferenceMethodInterceptor.processInvocat...
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0 ENOSH EZEKIEL
A Score Level 1
over 8 years ago

... more
Caused by: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}
at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:83)
at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:210)
at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:71)
at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:85)
at com.appiancorp.mdb.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:29)
at sun.reflect.GeneratedMethodAccessor2286.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.jboss.as.ee.component.ManagedReferenceMethodInterceptor.processInvocat...
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