• State Not Answered
  • Replies 12 replies
  • Subscribers 7 subscribers
  • Views 4667 views
  • Users 0 members are here
Related Discussions
Home » Discussions » Administration

Whenever I create a New User using 'Add User' smart service, the Email w

ENOSH EZEKIEL
A Score Level 1
Whenever I create a New User using 'Add User' smart service, the Email with the Temporary Password is not being sent. When I check the server logs, I get the following. Can someone advice?

2015-11-16 03:42:13,917 [default-threads - 39] ERROR com.appiancorp.ra.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [(WorkId: 106, WorkType: MailRequest{subjectWithoutPrefix=, subject=Appian 7 Development account creation, body=MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}, from=appian_dev@asd.com, toUsernames=[], to=Enosh.Ezekiel@cognizant.com}, Response: null, ServerName: NotificationsEmail)] - Exception:
javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}
at org.jboss.jca.core.workmanager.WorkWrapper....

OriginalPostID-178782

OriginalPostID-178782

  Discussion posts and replies are publicly visible

  • 0
    A Score Level 1
    ...run(WorkWrapper.java:224)
    at org.jboss.threads.SimpleDirectExecutor.execute(SimpleDirectExecutor.java:33)
    at org.jboss.threads.QueueExecutor.runTask(QueueExecutor.java:808)
    at org.jboss.threads.QueueExecutor.access$100(QueueExecutor.java:45)
    at org.jboss.threads.QueueExecutor$Worker.run(QueueExecutor.java:849)
    at java.lang.Thread.run(Thread.java:745)
    at org.jboss.threads.JBossThread.run(JBossThread.java:122)
    Caused by: javax.ejb.EJBException: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}
    at org.jboss.as.ejb3.tx.BMTInterceptor.handleException(BMTInterceptor.java:85)
    at org.jboss.as.ejb3.tx.EjbBMTInterceptor.checkStatelessDone(EjbBMTInterceptor.java:92)
    at org.jboss.as.ejb3.tx.EjbBMTInterceptor.handleInvocation(EjbBMTInterceptor.java:107)
    at org.jboss.as.ejb3.tx.BMTInterceptor.processInvocat...
  • 0
    A Score Level 1
    ...ion(BMTInterceptor.java:60)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.invocation.InitialInterceptor.processInvocation(InitialInterceptor.java:21)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.invocation.ChainedInterceptor.processInvocation(ChainedInterceptor.java:61)
    at org.jboss.as.ee.component.interceptors.ComponentDispatcherInterceptor.processInvocation(ComponentDispatcherInterceptor.java:53)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ejb3.component.pool.PooledInstanceInterceptor.processInvocation(PooledInstanceInterceptor.java:51)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ejb3.component.interceptors.CurrentInvocationContextInterceptor.processInvocation(CurrentInvocationContextInterceptor.ja...
  • 0
    A Score Level 1
    ... va:41)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ejb3.component.invocationmetrics.WaitTimeInterceptor.processInvocation(WaitTimeInterceptor.java:43)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ejb3.component.interceptors.ShutDownInterceptorFactory$1.processInvocation(ShutDownInterceptorFactory.java:64)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ejb3.component.interceptors.LoggingInterceptor.processInvocation(LoggingInterceptor.java:59)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ee.component.NamespaceContextInterceptor.processInvocation(NamespaceContextInterceptor.java:50)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ejb3.compone...
  • 0
    A Score Level 1
    ... nt.interceptors.AdditionalSetupInterceptor.processInvocation(AdditionalSetupInterceptor.java:55)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ejb3.component.messagedriven.MessageDrivenComponentDescription$5$1.processInvocation(MessageDrivenComponentDescription.java:203)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ee.component.TCCLInterceptor.processInvocation(TCCLInterceptor.java:45)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.invocation.ChainedInterceptor.processInvocation(ChainedInterceptor.java:61)
    at org.jboss.as.ee.component.ViewService$View.invoke(ViewService.java:185)
    at org.jboss.as.ee.component.ViewDescription$1.processInvocation(ViewDescription.java:185)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    ...
  • 0
    A Score Level 1
    ... at org.jboss.invocation.ChainedInterceptor.processInvocation(ChainedInterceptor.java:61)
    at org.jboss.as.ee.component.ProxyInvocationHandler.invoke(ProxyInvocationHandler.java:73)
    at com.appiancorp.ra.workpoller.UnattendedRequestListener$$$view2.onMessage(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor2285.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at org.jboss.as.ejb3.inflow.MessageEndpointInvocationHandler.doInvoke(MessageEndpointInvocationHandler.java:140)
    at org.jboss.as.ejb3.inflow.AbstractInvocationHandler.invoke(AbstractInvocationHandler.java:73)
    at com.sun.proxy.$Proxy504.onMessage(Unknown Source)
    at com.appiancorp.ra.workpoller.WorkItem.run(WorkItem.java:54)
    at org.jboss.jca.core.workmanager.WorkWrapper.run(WorkWrapper.java:218)
    ... 6 ...
  • 0
    A Score Level 1
    ... more
    Caused by: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:83)
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:210)
    at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:71)
    at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:85)
    at com.appiancorp.mdb.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:29)
    at sun.reflect.GeneratedMethodAccessor2286.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at org.jboss.as.ee.component.ManagedReferenceMethodInterceptor.processInvocat...
  • 0
    A Score Level 1
    ... ion(ManagedReferenceMethodInterceptor.java:52)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.invocation.WeavedInterceptor.processInvocation(WeavedInterceptor.java:53)
    at org.jboss.as.ee.component.interceptors.UserInterceptorFactory$1.processInvocation(UserInterceptorFactory.java:63)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.invocation.WeavedInterceptor.processInvocation(WeavedInterceptor.java:53)
    at org.jboss.as.ee.component.interceptors.UserInterceptorFactory$1.processInvocation(UserInterceptorFactory.java:63)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    at org.jboss.as.ejb3.component.invocationmetrics.ExecutionTimeInterceptor.processInvocation(ExecutionTimeInterceptor.java:43)
    at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
    ...
  • 0
    A Score Level 1
    ... at org.jboss.as.ejb3.tx.EjbBMTInterceptor.handleInvocation(EjbBMTInterceptor.java:104)
    ... 46 more
    Caused by: java.net.ConnectException: Connection refused
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:589)
    at java.net.Socket.connect(Socket.java:538)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
    at sun.net.www.http.HttpClient.<init>(HttpClient.java:211)
    at sun.net.w...
  • 0
    A Score Level 1
    ... ww.http.HttpClient.New(HttpClient.java:308)
    at sun.net.www.http.HttpClient.New(HttpClient.java:326)
    at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1168)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1104)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:998)
    at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:932)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1512)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1440)
    at java.net.URLConnection.getContent(URLConnection.java:739)
    at com.appiancorp.process.engine.MailBody.renderBody(MailBody.java:176)
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:81)
  • 0
    Appian Employee
    Change these two settings to point to the APP_SERVER NOT the Web Server.

    conf.suite.MAIL_SCHEME=http
    conf.suite.MAIL_SERVER_AND_PORT=appserver.mycompany.com:8080
© 2025 Appian. All rights reserved.
We want to hear from you! Submit a review on Gartner or G2.