Whenever I create a New User using 'Add User' smart service, the Email w

ENOSH EZEKIEL

A Score Level 1

over 8 years ago

Whenever I create a New User using 'Add User' smart service, the Email with the Temporary Password is not being sent. When I check the server logs, I get the following. Can someone advice?

2015-11-16 03:42:13,917 [default-threads - 39] ERROR com.appiancorp.ra.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [(WorkId: 106, WorkType: MailRequest{subjectWithoutPrefix=, subject=Appian 7 Development account creation, body=MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}, from=appian_dev@asd.com, toUsernames=[], to=Enosh.Ezekiel@cognizant.com}, Response: null, ServerName: NotificationsEmail)] - Exception:
javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/emailHtml/createUserPassword_emailHtml.jsp}
at org.jboss.jca.core.workmanager.WorkWrapper....

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0 ENOSH EZEKIEL
A Score Level 1
over 8 years ago

... at org.jboss.as.ejb3.tx.EjbBMTInterceptor.handleInvocation(EjbBMTInterceptor.java:104)
... 46 more
Caused by: java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at java.net.Socket.connect(Socket.java:538)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
at sun.net.www.http.HttpClient.<init>(HttpClient.java:211)
at sun.net.w...
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0 ENOSH EZEKIEL
A Score Level 1
over 8 years ago

... at org.jboss.as.ejb3.tx.EjbBMTInterceptor.handleInvocation(EjbBMTInterceptor.java:104)
... 46 more
Caused by: java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at java.net.Socket.connect(Socket.java:538)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
at sun.net.www.http.HttpClient.<init>(HttpClient.java:211)
at sun.net.w...
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