Hi, We are having 7.10 on-premise application and it was workin

Bala K over 8 years ago

Hi,

We are having 7.10 on-premise application and it was working earlier without any issues. Suddenly application is not accessible in "/design" and "/admin" URL and it throws an error "A server error was encountered while processing your request. Please try again.". "I am able to access /designer" URL. I am not able to see any errors in the logs (application-server.log in Appian, server.log in JBOSS). Please help and Let me know if there is any logs I need to enable to see whats wrong.

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0 Bala K over 8 years ago

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0 jims419
Certified Lead Developer
over 8 years ago

Are you accessing it using the host and port as defined in custom.properties? If not, then these pages don't load properly in certain browsers
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0 Bala K over 8 years ago

Yes I am accessing using the same host and port configured in custom.properties
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0 prasadk324 over 8 years ago

You must be seeing some exceptions in the application-server.log file and also in the server start log file. Please look into those files.
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0 jims419
Certified Lead Developer
over 8 years ago

if it's an issue with the browser, you won't necessarily see anything in server logs. Try a different browser, or clearing cache/cookies, or checking developer tools debugger in browser
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0 Bala K over 8 years ago

It looks like not working only in my company network. May be due to some restrictions. I am checking. Thanks for your inputs.
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