Send Email smart service

gabrielem over 8 years ago

Hello, I am having an issue with the Send Email smart service, it doesn't work in any process and the resulting alert is this:
"There is a problem with task “Send E-Mail” in the process “sendEmail”. Failed to send email
Problem: An error occurred in executing an Activity Class.
Recommended Action: Examine the activity class to correct the error and then resume."
Our Appian server for training purpose is configured to send mail with a gmail smtp account on port 587.
Could it be on this configuration the problem? Which test can I do?
Thanks in advance

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0 Kenneth Chen
Appian Employee
over 6 years ago

Sarah,

Are you able to find any common similarities with the emails? Aka in cases of failure are there special characters being used? Different languages?
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0 Kenneth Chen
Appian Employee
over 6 years ago

Sarah,

Are you able to find any common similarities with the emails? Aka in cases of failure are there special characters being used? Different languages?
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0 Sarah K. over 6 years ago in reply to Kenneth Chen

Hi Kenneth, thanks for your reply. So far I have not been able to identify similarities and it's difficult to know as they always triggered by processes being completed by other users. I always verify the email values are valid with no random characters etc. so that's probably not the issue. I'll keep hunting!
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