Collaboration Statistics engine giving error and trying to restart several times

I have installed 16.3 into local system by following 'Quick Start Installation' steps. When I start engines everything working fine but when i start Jboss server 'Collaboration Statistics' engine showing status as ERROR and displaying a message like restarted several times. Can anyone help to solve this issue?
Thanks in advance.

OriginalPostID-239097

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  • Hi Rajasekhar

    I'm not sure but can you try doing ResetAnalytics, because occasionally the data in the two paired engines get out of sync and need to be re-synced.
    And restart engines and jboss server.

    please refer to this link - docs.appian.com/.../ResetAnalytics_Script.html

    Regards
    Vasu J
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  • Hi Rajasekhar

    I'm not sure but can you try doing ResetAnalytics, because occasionally the data in the two paired engines get out of sync and need to be re-synced.
    And restart engines and jboss server.

    please refer to this link - docs.appian.com/.../ResetAnalytics_Script.html

    Regards
    Vasu J
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