Collaboration Statistics engine giving error and trying to restart several times

Rajasekhar Pamidipati

A Score Level 2

over 8 years ago

I have installed 16.3 into local system by following 'Quick Start Installation' steps. When I start engines everything working fine but when i start Jboss server 'Collaboration Statistics' engine showing status as ERROR and displaying a message like restarted several times. Can anyone help to solve this issue?
Thanks in advance.

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0 vasuj
A Score Level 1
over 6 years ago

Hi Rajasekhar

I'm not sure but can you try doing ResetAnalytics, because occasionally the data in the two paired engines get out of sync and need to be re-synced.
And restart engines and jboss server.

please refer to this link - docs.appian.com/.../ResetAnalytics_Script.html

Regards
Vasu J
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0 vasuj
A Score Level 1
over 6 years ago

Hi Rajasekhar

I'm not sure but can you try doing ResetAnalytics, because occasionally the data in the two paired engines get out of sync and need to be re-synced.
And restart engines and jboss server.

please refer to this link - docs.appian.com/.../ResetAnalytics_Script.html

Regards
Vasu J
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