word document that is generated before this migration not working

amqashqari over 7 years ago

Recently we have changed our Production Server from one machine to another machine. Its was done successfully and Appian, Jboss, Search Server are started with out any issues.

But after that we are facing one weird issue, Issue is word document that is generated before this migration using the "MS Word 2007 Doc from Template" smart service was not able to open now. The documents that is generated using the same smart service after the migration are opening with out any issues.

We can't find any notable error in the server log too. Error we are getting when opening the document is attached below.

Our Server details are,

Appian Version: 7.11
Jboss Version: JBoss EAP 6.4
Database: SQL Server 2012
Java Version: JDK 1.7

Discussion posts and replies are publicly visible

Parents

0 amqashqari over 7 years ago

Dears many thanks for your participations
- The java version 1.8 we by mistake wrote 1.7
- we tried to open the file as .zip but no success , it seems the generated .docx files are totally damaged.
- we retransferred the word files from the previous server and replace them to the new server.
now the server is working fine. it might be a migration issue but we are not sure about the root cause of the issue and why only happened for the only word generated files.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 amqashqari over 7 years ago

Dears many thanks for your participations
- The java version 1.8 we by mistake wrote 1.7
- we tried to open the file as .zip but no success , it seems the generated .docx files are totally damaged.
- we retransferred the word files from the previous server and replace them to the new server.
now the server is working fine. it might be a migration issue but we are not sure about the root cause of the issue and why only happened for the only word generated files.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

No Data