word document that is generated before this migration not working

amqashqari over 7 years ago

Recently we have changed our Production Server from one machine to another machine. Its was done successfully and Appian, Jboss, Search Server are started with out any issues.

But after that we are facing one weird issue, Issue is word document that is generated before this migration using the "MS Word 2007 Doc from Template" smart service was not able to open now. The documents that is generated using the same smart service after the migration are opening with out any issues.

We can't find any notable error in the server log too. Error we are getting when opening the document is attached below.

Our Server details are,

Appian Version: 7.11
Jboss Version: JBoss EAP 6.4
Database: SQL Server 2012
Java Version: JDK 1.7

Discussion posts and replies are publicly visible

Parents

0 Tom Ryan
Appian Employee
over 7 years ago

With that in mind it seems that there may have been an issue with the original data migration to the new server.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 Tom Ryan
Appian Employee
over 7 years ago

With that in mind it seems that there may have been an issue with the original data migration to the new server.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

No Data