JBOSS not starting

Evan Rust

Certified Lead Developer

over 7 years ago

Hello, I am starting JBOSS after upgrading from 16.1 to 16.3. Looking at my server log, an error is thrown because WEB-INF/conf/cache/cache-config.xml "cannot be opened because it does not exist". However, this file does exist! Attaching the server log; advice is appreciated!

server.log

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0 Sally Mason
Appian Employee
over 7 years ago

Check if there is a suite.ear.failed file in <APPIAN_HOME>\\ear\\suite.ear - if there is, stop JBoss, rename the failed file to "suite.ear.dodeploy" then start JBoss again, ref: forum.appian.com/.../kb-1060.html
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0 Evan Rust
Certified Lead Developer
over 7 years ago

There was no suite.ear.failed file there. Confirmed there is a suite.ear.dodeploy file.
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0 Sally Mason
Appian Employee
over 7 years ago

Thanks for confirming. Are you using a web server, like Apache or IIS?
If so, during the upgrade, you need to copy the static files across, see forum.appian.com/.../Configuring_Apache_Web_Server_with_JBoss.html or forum.appian.com/.../Configuring_IIS_with_JBoss.html
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0 Evan Rust
Certified Lead Developer
over 7 years ago

Nope, no web server used.
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0 Sally Mason
Appian Employee
over 7 years ago

Ok, so reviewing the issue, the problem is a missing file, which as you mention is not the case. Next step: clear the JBoss cache to ensure that the correct files for 16.3 are used, see forum.appian.com/.../kb-1232.html
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0 Evan Rust
Certified Lead Developer
over 7 years ago

Cache cleared
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0 Evan Rust
Certified Lead Developer
over 7 years ago

And restarted JBOSS (renaming the .failed files each time), same error in the server log
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0 Sally Mason
Appian Employee
over 7 years ago

Can you please attach the latest log?
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0 Evan Rust
Certified Lead Developer
over 7 years ago

Attached.
server.log
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0 Sally Mason
Appian Employee
over 7 years ago

Thanks. please attach <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/cache/cache-config.xml
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