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Loop in Portal form uploading a file
marcoc918
A Score Level 1
over 7 years ago
Hello,
sometimes users cannot upload file on a portal form, the try to upload it using a file upload field, but, despite no error message appears, there is a loop and the document is not uploaded.
I have tried connecting as the users and there is the same problem.
I have also tried to connect as administrator and to upload the document in the temporary documents folder, but once again i cannot do it, on the application server the only warning that appear regarding this problem is this one:
2016-10-28 08:19:20,314 [ajp-appian.pirelli.com/10.130.16.131:8009-20] WARN com.appiancorp.common.struts.AppianTilesRequestProcessor - The action type [class=com.appiancorp.km.actions.NewDocumentAction] for the action path [/knowledge/NewDocument] does not support the method [GET]. (APNX-1-4193-002)
Any suggestions?
OriginalPostID-243548
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Eduardo Fuentes
Appian Employee
over 7 years ago
The com.appiancorp.km.actions.NewDocumentAction class only supports POST. It seems that somehow your task is generating a GET request when uploading file instead of a POST.
What smart service are you using to display the task? Is it a custom plug-in for document uploads or a User Input Task? Please attach a screenshot of the process in monitor mode and one screenshot of the task itself so I can see if I can point out something as suspicious.
Can you also get a network capture within your browser using F12 or Fiddler?
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