Hello,
for a Customer we have the following case:
Medical data should be send via Mail. The regulations in europe are really strict, thats why it is only allowed to send medical data via special mail providers. For this reason we need to send all medical data via another SMTP server than the "normal" SMTP which is configured in this appian environment. Only medical data should be sent via the special smtp.
Is there anyone who had this problem before and/or knows a best practice for this?
Thanks for your help.
Best regards
Jörg Falkenberg
Discussion posts and replies are publicly visible
Agreed with Jim appraoch, You can use the External Service to make sure that the service will send the Email from the secured SMTP server.
The Advantage with this approach, In Enterprise level we can have one service that Triggers Email from the secured SMTP Server and all applications other than Appian can also make use of it.
Hi joergf0002,
I would like to add a point here. We can go with Custom Smart Service for this use-case. We can create a smart service which will accept the email configuration parameters like SMTP Host, password, to, cc, message, etc and can be used to send any data via the special mail providers. If the mail provider configuration changes in future, we don't need to touch any server configuration file since we will be passing the values like the Host address, password as parameters to the Smart Service.
Hope this helps!