Trying to understand how to make a better use of the news feed items I wonder if using it to post the creation and closing of every case is a good practice.
Thank you for your time!
There's no "easy" answer to this. There is an 'art' to using the Newsfeed. To little information and Users won't use it because they can't find everything they want in one place...and too much information and Users can't find what they want because there's too much to wade through!
Also you may want to consider Use Cases that aren't just about notifying Users about events that are just 'interesting' (not that these aren't useful, but they tend to create value through 'morale' - or otherwise) - rather than other types of value (such as collaborating on a Case where what needs to be done hasn't been formalised in the existing process - that is, a set of 'ad hoc' activities)
Re-reading the above that all sounds a bit vague so here are some hard examples:
So it comes down to what is going to be useful in your context, what sort of value you think you can generate by using Newsfeed events.
Discussion posts and replies are publicly visible
© 2019 Appian. All rights reserved.