Error "The record doesn't exist, has been deleted or you don't have privileges to access it"

hi Deepak,

check
https://docs.appian.com/suite/help/20.4/Record_Link_Component.html

a recordlink hat the requirement, that you need the recordId. primarily it is your primary key of your record entry

he record ID (identifier) identifies the individual record within the record type.

• For entity-backed records, record ID is the primary key in the data store entity.
• For process-backed records, record ID is the ID for the process.
• For service-backed records, record ID is the value returned to the ID field of the DataSubset produced by the record's source expression."

so even if "ticketnumber is unique" you cannot use it as link in "a!recordlink."

you can still use the text value of ticketnumber as label, but your link has to be based on your primary key like an "id"-value

one hint: try to use index() with 3 parameter. if you use two parameter and it doens't find the searched "ticketnumber" it will break.
The third parameter is null for single values or {} for arrays 

hi Deepak,

check
https://docs.appian.com/suite/help/20.4/Record_Link_Component.html

a recordlink hat the requirement, that you need the recordId. primarily it is your primary key of your record entry

he record ID (identifier) identifies the individual record within the record type.

• For entity-backed records, record ID is the primary key in the data store entity.
• For process-backed records, record ID is the ID for the process.
• For service-backed records, record ID is the value returned to the ID field of the DataSubset produced by the record's source expression."

so even if "ticketnumber is unique" you cannot use it as link in "a!recordlink."

you can still use the text value of ticketnumber as label, but your link has to be based on your primary key like an "id"-value

one hint: try to use index() with 3 parameter. if you use two parameter and it doens't find the searched "ticketnumber" it will break.
The third parameter is null for single values or {} for arrays 

Hi Richard,

With your suggestion, i have fixed my both issues.

Thanks,

Deepak

Hi - I am getting a similar issue. I have below code - 

a!linkField(
links: a!recordLink(
label: fv!row.DD_NBR,
recordType: rule!NSF_MNS_GET_REDSGN_INTRO_BY_MNS_DD('recordType!{f383f341-d5cf-4c17-a401-a21cf07d5c7f}NSF MNS Redesign Document.fields.{MNS_DD_NBR}MNS_DD_NBR'),
identifier: fv!row.MNS_DD_NBR
)
)

Where MNS_DD_NBR is not a Primary key in my CDT, it is Another field - INTRO_ID. Can you share you suggestions or you little piece of code.

I'm not 100% clear what's going on here, but "recordType" should be a simple reference to the record type (either a constant with type of 'record type' pointing to your record type, or in more recent appian versions, the record type reference directly invoked via the 'recordType!' domain), and the "identifier" property must be the record type's identifier (PK ID).