Dear Community, We encountered an issue recently regarding disk space, where it reached its full capacity two days ago. Upon further investigation, we identified a timer that was causing file duplication, leading to the storage becoming full with over 1.6 million files. To address the situation efficiently, we attempted to remove the entire folder (Knowledge Center > Artifacts > folder xyz) instead of deleting individual files.
However, we are now facing a challenge as the "artifacts" folder is displaying 40GB of consumed memory, while there are only five files totaling 200KB in size. Despite our efforts, we have been unable to locate any hidden files or identify the reason for the excessive storage consumption. We are seeking guidance on how to identify the root cause behind this issue and optimize the storage usage effectively.
Thank you for your support in resolving this matter promptly
Discussion posts and replies are publicly visible
1- Take in mind that Appian forces that front and back folder size don't match totally to optimize the I/O engine operations
2- Do you update any document contained in that KC? It is possible that it is caused by the fact that you maintain all versions of that doc (you will see the latest one but internally, you keep in disk all the previous versions)
In order to remove the folder content, you can use "Delete Folder Contents" SmartService https://community.appian.com/b/appmarket/posts/content-tools instead of remove the entire folder
Thanks let me try this.