Hello Community, I am using Related Record action to update a case, using Rv!identifier as context to pass the case ID which needs to be updated.
And passing the identifier through rule input in the interface using a!recordActionItem, but it is not taking the correct input(case Id) in this scenario. Any idea why this is happening.
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Do you receive a different value or no value?
Are you sure that the PV in the process is correctly mapped?
Yes I received a different value
Yes Checked it, pvs are fine
Care to show a screen shot of your process variables? As well as screen sample of your interface?
"An error occurred while applying the context for the Record related action [identifier=69]. Details: The record data does not exist, has been deleted, or you do not have sufficient privileges to access it. "...exact error message
It is taking identifier as 69 while I am passing different value.
It is hard to say why is this happening. For clearing the blocker, for now, you can index the primary key field of the record type. And meanwhile, post more information here for us to go through and help.
Is it properly mapped to your start form?
How are you retrieving the case in your interface?
Not Using the start form. The caseId is passed from summary interface which triggers the Pm where the edit case interface is present as User Input Task.