We have a specific problem with our process backed records. We have created two

nikhilh0001 over 9 years ago

We have a specific problem with our process backed records. We have created two records - one for Parent Process and one for its sub process. The sub process has another subprocess in its process model (for which there is no third record type created)
Both the record type (Parent and Sub process) work fine when corresponding instances are launched. However when the process moves into subprocess level 2 and then comes out of it into subprocess level 1, the record type of Parent does not show the list view of that process instance. At this stage (when the instance comes out of sub process level 2 into sub process level1) there is only 1 quick task active, no other tasks are active and the process has not terminated. We checked that there are no filters on the parents record type. We also tried setting simple listview and dashboard views to eliminate issue due to improper expression evaluation, but the instance simply does not show up in Record type. The ...

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0 nikhilh0001 over 9 years ago

...sub process record list , however, is displayed in the record type.
Has anyone faced a similar issue? Please let us know what could be the cause of this.
Thanks!
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0 abhi.jana
Appian Employee
over 9 years ago

1. When the flow moves back into Main from Sub, are you able to see the Main process instance in the Designer > Processes Tab?
2. Are you modifying security settings for the main process at any stage during the flow?
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0 nikhilh0001 over 9 years ago

once the sub process level 2 is completed and the flow moves into sub process level1, we can see both the instances - the Main Process and the sub process level1 in Designer > process tab with 0 active tasks. This is because only 1 quick task is active in that sub process level1.
No security is being modified at any of these stages.
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0 abhi.jana
Appian Employee
over 9 years ago

Basically the issue is that a record which shows up at one stage of a process disappears at another. So far i have been unable to recreate this issue. What would help in that case is to simplify the logic itself rather than the listview. You could remove nodes one by one in the process models until you have a simplified version which would be much easier to troubleshoot. You could then be able to identify exactly at what node the record disappears and review what exactly happens at that particular node that causes the issue.
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0 nikhilh0001 over 9 years ago

The issue is resolved, the cause was that one of the pv used in list view and dashboard view was getting null when the process returned to sub process level 1. Mapped it properly and now its working fine.
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