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I have implemented Related Actions in Records. The related actions are part of m
vipins
over 8 years ago
I have implemented Related Actions in Records. The related actions are part of main process flow of case. Different related actions are available at different stages of case.
The problem is, for any status, the user goes to record and click on related actions. He work on the form and submit. The summary view again appears after hitting submit button but No information is updated in summary view.
In related action process model, information has been updated and the status also.
Another part is that user is still able to see the related action which was available earlier, related to previous status.
Any idea how I can work on it so that updated information should appear after hitting submit button in User Input Task in related action ?
Any solution so that previous related action should not appear after the change of status?
The records are Entity Backed.
Thanks in advance
OriginalPostID-169275
OriginalPostID-169275
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narasimhaadityac
A Score Level 2
over 8 years ago
Hi Vipin, I am sure you might have thought about this, if not, With the auto refresh functionality one of the difficulty we may encounter is in case of cancelling the entity and its no longer valid to be displayed in the records (may be due to hard / soft delete) , in such cases the activity chaining / if the record is not valid may yield you to get an undesirable situation. So depending upon the action you are performing the automatic refresh may need to be evaluated.
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narasimhaadityac
A Score Level 2
over 8 years ago
Hi Vipin, I am sure you might have thought about this, if not, With the auto refresh functionality one of the difficulty we may encounter is in case of cancelling the entity and its no longer valid to be displayed in the records (may be due to hard / soft delete) , in such cases the activity chaining / if the record is not valid may yield you to get an undesirable situation. So depending upon the action you are performing the automatic refresh may need to be evaluated.
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