Related action not showing up as expected

Question

We're running into an issue with the Record Type related action buttons: 1. We have a related action button "Approve" displays on the Record Summary page if rf!status='Pending' 2. After the "Approve" related action process is complete, the rf!status field is updated to be 'Approved', so we expect the "Approve" button should no longer display 3. After the process ends we are returned to the Record Summary page, but the "Approve" button still displays 4. If we click the 'Related Actions' record view type, the "Approve" related action is not displayed in that view, but when we click the "Summary" view, we still see the "Approve" button. 5. if we refresh the page the "Approve" button no longer displays in the Summary page Is there any kind of workaround or something in the process we need to configure so the correct buttons are displayed after returning to the record summary view? Has anyone else encountered this and found... 
 OriginalPostID-224734 
 OriginalPostID-224734

Angad Walia · Accepted Answer

This may be due to the configuration of the related action. If your related action process does not have chaining up until the moment when that status field is changed in process/saved to the database (depending on whether it is a process or entity backed record), then you will re-load the record summary dashboard without the record "knowing" so to speak that the value is now "Approved"

PhilB · Answer

This is probably because you haven't chained the process right to the end. If the chaining ends before the appropriate updates have taken place, then the user will be returned to the summary view before the new data has been written to the database.