How to send email notification when a followed record is updated?

rawich over 7 years ago

The users will see News entries of followed records in their News tab. But most of the users in ths application don't usually check the News feed.

Other than training and urging users to check on News tab more often, is it possible to configure Appian to send email notification to all followers when the record is updated?

Also, is there any Public Java API or existing plug-in available that would return list of users who are following a given record?

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0 rawich over 7 years ago

@christineh: Right, the record is updated by process triggered as one of Related Actions. The process usually post a News entry, or add a comment to existing entry with that record tag.
Users who are directly involved with the record already get notifications in the fashion you suggested.
The problem is that we don't know who else are just "Following" the record as described here: https://forum.appian.com/suite/help/16.2/images/appian_quick_reference_guide.pdf ("Following Users and Records"). We want to send email notification to them, rather than waiting for them to look at News feed.
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0 rawich over 7 years ago

@christineh: Right, the record is updated by process triggered as one of Related Actions. The process usually post a News entry, or add a comment to existing entry with that record tag.
Users who are directly involved with the record already get notifications in the fashion you suggested.
The problem is that we don't know who else are just "Following" the record as described here: https://forum.appian.com/suite/help/16.2/images/appian_quick_reference_guide.pdf ("Following Users and Records"). We want to send email notification to them, rather than waiting for them to look at News feed.
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