Appian Community
Site
Search
Sign In/Register
Site
Search
User
DISCUSS
LEARN
SUCCESS
SUPPORT
Documentation
AppMarket
More
Cancel
I'm looking for ...
State
Not Answered
Replies
5 replies
Subscribers
11 subscribers
Views
3559 views
Users
0 members are here
Share
More
Cancel
Related Discussions
Home
»
Discussions
»
Data and Records
How to send email notification when a followed record is updated?
rawich
over 7 years ago
The users will see News entries of followed records in their News tab. But most of the users in ths application don't usually check the News feed.
Other than training and urging users to check on News tab more often, is it possible to configure Appian to send email notification to all followers when the record is updated?
Also, is there any Public Java API or existing plug-in available that would return list of users who are following a given record?
OriginalPostID-237406
Discussion posts and replies are publicly visible
0
ChristineH
Certified Lead Developer
over 7 years ago
How is the record being updated? By process? If so, can the process conclude with a post to the News feed, tagged to the record, and set the viewer group to those users. This will get them notified.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
rawich
over 7 years ago
@christineh: Right, the record is updated by process triggered as one of Related Actions. The process usually post a News entry, or add a comment to existing entry with that record tag.
Users who are directly involved with the record already get notifications in the fashion you suggested.
The problem is that we don't know who else are just "Following" the record as described here: https://forum.appian.com/suite/help/16.2/images/appian_quick_reference_guide.pdf ("Following Users and Records"). We want to send email notification to them, rather than waiting for them to look at News feed.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
ChristineH
Certified Lead Developer
over 7 years ago
Got it... The only way I can think of is to create a group of people (the same that have security to the record) and use them as the viewer group for the post. The problem (as you indicate) is that this will inform more than those who just follow it (but luckily not less). Sorry I can't help more.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
Chris
over 7 years ago
This is a pain point for us as well, I posted here initially (
forum.appian.com/.../e-171528)
when looking to programmatically create notifications for a news feed, with no luck.. Would be great if this made it into the base product.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
rawich
over 7 years ago
Thank you, @Christine and @csteward.
One other idea I have is to create a related action for the record, which will post a short comment (.e.g "I'm following this record") on the original News entry, so that the user will be notified of each subsequent update, which resulted in a system-generated comment.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel